Moving FAQ
The key to a smooth move is organization. Based on our years of experience, we have combined a series of frequently asked questions to assist you in organizing and planning your next move.
 When should I call a moving company?
 Do I need an estimate?
 How do I obtain a moving quote?
 How long does it take to move?
 Can my possessions be stored temporarily?
 What Is Reindeer Station’s Liability For Loss Or Damage if it happens in my moving case?
 Should I take out Moving insurance?
 How do you determine what my move will cost?
 Do my appliances need special attention?
 Can I pack my china, glass and crystal?
 Can I pack my clothes in a chest or dresser drawers?
Items that we can't move
 Can I move my frozen foods?
 Can I move jewelry and other valuables?
 Can I move my house plants?
 Can I move my pet?
 Items not to pack
 
When should I call a moving company?
The earlier, the better. It's wise to give your moving company from four to six week's notice, if possible. The more lead time you can give, the more likely we will be able to meet your preferred delivery schedule. 
If your pickup and delivery dates are critical due to such factors as a lease expiration or a real estate closing, you may choose an extra-cost service which will enable us to accommodate a more precise, reasonable schedule. You should discuss your specific pickup and delivery requirements with your Moving Service Consultant, who can advise you regarding the types and costs of services available.
Do I need an estimate?
Reindeer Station will make a pre-move survey of your household goods to be transported. A pre-move survey is needed to determine the approximate cost of a move and the amount of van space your goods will occupy. If it’s easy for yourself survey, please check our survey form for your reference. Your Moving Service Consultant will compute the approximate cost and give you a written Estimate/Order for Service. There is no charge for the estimate.
Keep in mind that estimates (household goods surveys) are only guidelines. On interstate shipments, you must pay the total charges as determined by the actual volume of your shipment, the distance it travels, and the services that you authorize or which become necessary to handle your shipment.
How do I obtain a moving quote?
There are a number of ways you can source a price for your move. Whether you moving Locally, Domestic or Overseas it is always better to have a consultant call at your home to estimate your move costs. This will ensure Reindeer Station can assess the access to your property estimating the time required for collection. 
Reindeer Station can provide this online service survey which is the next best thing to obtaining and accurate quote as we do ask all the required questions to assess your moving requirements. Then our Moving Service Consultant will quote you within 2 working days for locally, and Domestic moving after survey or 3 working days for international moving.
How long does it take to move?
This depends on many factors, such as the time of year, weather conditions, size of your shipment, time required to load and unload, and the direction and distance your shipment is traveling. 
Because the furnishings of the average household will not fill a van, it is often necessary for two or more shipments to be loaded on the same van. Each shipment is carefully sectioned off from the others. 
With the help of Reindeer Station's computer-assisted dispatching system, pickup and delivery dates are scheduled according to the origins and destinations of individual shipments on the van, as well as shipment weight
Can my possessions be stored temporarily?
If you are unable to take immediate possession of your new residence, your belongings can be stored in a local Reindeer Station agent's warehouse. Reindeer Station agents throughout the world provide safe storage facilities for holding your goods until you're ready for them. However, you are responsible for the storage charges, warehouse valuation coverage and final delivery charges from the warehouse. 
If your goods are placed in storage, there will be an additional charge for the valuation or insurance coverage provided for your shipment, as mentioned previously. The type of coverage and cost will depend upon whether the shipment is held in storage-in-transit (temporary) or in permanent (long-term) storage. Please ask your Moving Service Consultant for information regarding storage arrangements.
What Is Reindeer Station’s Liability For Loss Or Damage if it happens in my moving case? (right and respirability on P10 )
While Reindeer Station uses the highest standards of care in making sure that your belongings are properly handled and protected there is always the risk of an accident or influences outside our control (After your goods are packed, they will be passed into the hands of other organizations including shipping companies, airlines, warehouse, port, custom and handling agents.) which may cause damage or even loss of your belongings. 
We do strongly suggestion that you take the All Risk Protection Policy for your moving effects. 
If any article is lost, destroyed, or damaged while in our custody, Reindeer Station will, at its option, either: repair the article to the extent necessary to restore it to the same condition as when it was received by us, or pay you for the cost according to of such repairs; replace the article with an article of like kind; or pay you for the cost of a replacement article at the current market replacement value, regardless of the age of the lost or damaged article. All above only works within Reindeer Station’s liability is for RELEASED VALUE Of 4 RMB Per Pound Per Article ( maximum 500RMB per Article) and 1500 RMB Per contract If there is no insurance in your moving case. 
This is the most economical protection option available; however, this no-cost option provides only minimal protection. Under this option, the Reindeer Station assumes liability for no more than 3 RMB per pound per article. Loss or damage claims are settled based on the weight of the article multiplied by 3 RMB per pound.
For example, if a 10-pound stereo component valued at RMB1,000 were lost or destroyed, the Reindeer Station would be liable for no more than RMB30.00 (10 pounds x RMB3 per pound).
Should I take out Moving insurance?
Reindeer Station takes pride and responsibility in offering you the protection you need. We offer you our skills and expertise in performing our professional services to minimize risk and in addition we offer you the peace of mind and assurance of protection against accidents and forces of nature outside our control. 
Your Moving Service Consultant will explain the risks of loss or damage during the removal and transportation of your goods until their delivery at your new home. These risks generally increase with distance and different ways of transportation. Our consultant will discuss with you the different options in insurance cover.
How do you determine what my move will cost?
Unless you have been given a binding estimate, the exact cost of your move cannot be determined until after your shipment has been loaded on the van, weighed and measured in Warehouse. If additional services are requested or become necessary after loading and measuring, additional charges will be incurred. Basic transportation charges depend on the actual volume of your goods, services’s type you may need and the distance they will travel. The total cost will include these transportation costs, charges for any "accessorial" services (such as packing material, packing and unpacking) performed by the Reindeer Station agent at your request. These charges are based on "tariff" rate schedules.
How and when should I pay?
Tariff provisions require that all charges be paid before your shipment is unloaded at destination (unless prior arrangements have been made for later billing).
Payment for your shipment can be made by one of the following methods: cash, money order, bank transfer or cashier's check. Personal checks are not accepted.
All payment forms apply to both binding and non-binding estimates. If you have received a non-binding estimate and your actual moving costs exceed the estimate, you will be required to pay no more than 110% of the estimated cost at delivery. Should your actual costs exceed the estimate by more than 10%, you will be given 10 days after delivery to pay the amount over 110%.
> Do my appliances need special attention?
Most refrigerators, washers, dryers, and other electrical or mechanical appliances require special servicing to ensure safe transportation. Any moving parts such as motors on major appliances, washer drums, and icemakers should be securely fastened for shipment. Gas appliances need to be serviced and disconnected prior to your move. 
It is the owner's responsibility to see that appliances are serviced for shipment before they are loaded on the van. Upon request and for an additional charge, a moving company will perform this service, using either its own qualified personnel or an authorized service company.
Can I pack my china, glass and crystal?
Most people prefer to have their household possessions, especially fragile items, professionally packed by a moving company. However, if you decide to pack these items yourself, remember that the basic principles of good packing include wrapping the items individually, providing plenty of cushioning and making sure of a firm pack. 
Be sure to select a sturdy container with a lid. Place a two- or three-inch layer of crushed paper on the bottom of the carton as a cushion. Wrap each item individually with a soft material to provide a safe, protective, "padded nest." Pack the heaviest items on the bottom and the lighter ones next, filling in empty spaces with crushed paper. Place plates on edge and glassware on rims for maximum protection. Mark the carton "Fragile," and list the contents on the outside. Be sure to seal the carton with tape. 
Cartons, paper and tape may be purchased from our Reindeer Station Office for a small fee. Also ask your Moving Service Consultant for a copy of the free booklet "The Do-It-Yourself Packing Guide" or visiting our Packing Tips page.
Can I pack my clothes in a chest or dresser drawers?
Lightweight clothing – sweaters, shirts, blouses, and lingerie – may be left in the drawers. Do not fill drawers with heavy items such as books, table linens or sheets, which can damage the piece of furniture during transit. Be careful NOT to leave fragile items, money, jewelry, watches or other valuables in the drawers, as well as anything that might spill or leak. For more information on how to pack clothing, please visit the Packing Tips section of this Web site.

Items that we can't move

Can I move my frozen foods?
Frozen foods can be moved, but only under specific, limited conditions. Be sure to discuss this with your Moving Service Consultant. In most instances, we suggest that shipping arrangements be made through local frozen food locker plants, especially for a long-distance move. It is even easier just to use up the foods prior to the move or donate them to someone.
For a complete list of items that cannot be shipped, please visit the Non-Allowables section of this Web site.
Can I move jewelry and other valuables?
Items of extraordinary value such as jewelry, money, photographs, antiques and stamp collections can be included in your shipment, provided you notify your Moving Service Consultant of these items before packing or moving day. However, we strongly recommend that you carry irreplaceable and expensive articles with you, or make other arrangements for their transport.
In the moving industry, items worth more than 0 per pound are considered to be articles of "extraordinary" value. To be assured that a claim involving these articles is not limited to minimal liability, complete and sign the High-Value Inventory form and sign the "Extraordinary (Unusual) Value Article Declaration" box on the Bill of Lading. If no articles of extraordinary value are included in your shipment, simply write "none" on the High-Value Inventory form and sign it.
For a complete list of items that cannot be shipped, please visit the Non-Allowables section of this Web site.
Can I move my house plants?
Reindeer Station cannot accept responsibility for safely moving your plants, because they may suffer from a lack of water and light as well as probable temperature changes while in the van. You may prefer to transport your house plants in the family car or ship them by plane. Some states prohibit the entry of all plants, while other states will admit plants under certain conditions; still others have no plant regulations. Be sure to check the regulations of the state to which you're moving. For a complete list of items that cannot be shipped, please visit the Non-Allowables
Can I move my pet?
Pets cannot be carried on the moving van. Dogs, cats, canaries and parakeets can usually be transported in the family car. If this isn't convenient, your Moving Service Consultant will be glad to suggest alternate ways to ship your pets safely. For a complete list of items that cannot be shipped, please visit the Non-Allowables.
Items not to pack
Before your things are packed and loaded, please take some time to look over the items that we cannot put on a truck or in a container. Hazardous and perishable materials are not allowed, and we recommend that you keep sentimental or personally important items with you.
Hazardous materials
  • Aerosol cans
  • Ammonia
  • Ammunition
  • Car batteries
  • Charcoal/lighter fluid
  • Chemistry sets
  • Cleaning solvents
  • Darkroom chemicals
  • Fertilizer
  • Fire extinguishers
  • Fireworks
  • Fuels/Oils
  • Household batteries
  • Kerosene
  • Liquid bleach
  • Loaded guns
  • Matches
  • Nail polish
  • Paint thinners
  • Paints/varnishes
  • Pesticides
  • Poisons
  • Pool chemicals
  • Propane tanks
  • Sterno fuel
  • Weed killer
Perishables
  • Food without adequate preservation
  • Frozen food
  • Open or half-used foods
  • Plants
  • Produce
  • Refrigerated foods

**If you are moving less than 150 miles and your items will be delivered within 24 hours of pickup, agents may agree to transport perishables that are properly packed and require no servicing in transit.

NOTE: You should empty your refrigerators and freezers and keep appliance doors open for at least 24 hours in advance of loading. This will allow appliances to dry out and prevent the growth of mold.

Personal importance/sentimental value
  • Address books
  • Airline tickets
  • Car titles
  • Cash
  • Cell phones
  • Checkbooks
  • Computer data files/backups
  • Family photographs/photo albums
  • Financial documents (stocks, bonds, CDs, IRAs, deeds, tax records)
  • Home videos
  • Insurance policies
  • Jewelry and furs
  • Keys (car, furniture, new home)
  • Laptop computers
  • Medical/dental records
  • New home documents
  • Prescription medicine
  • Professional files/research projects
  • School records
 


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